Support for Individuals

Have you had an infection that is not responding to antibiotic treatment?

Are you struggling to find the answers to your questions about antibiotic resistant infections?

Finding out that you, or someone you love, might have an antibiotic-resistant infection can feel very daunting. Although the healthcare professionals will have given you as much information and the best advice possible, it is understandable that you may take to Google to find out more. We are building a range of resources for people in your position, such as answers to frequently asked questions (FAQs) and information about the symptoms, treatments and research into different types of antibiotic resistant infections.

Our patient support officer is seeking ways to help you find answers to some of your questions. We are building up a bank of information about the most common antibiotic resistant bacterial infections that cause concern to patients, their families and the healthcare staff treating them. Our website now has lots of information on antibiotic resistance; this patient support section has been designed especially for those looking for more detailed information on resistant infections, or one-to-one support.

Please be aware that this information is provided for general purposes only. We do our best to ensure it is accurate and up to date, but it is not medical advice and your GP or medical specialist is the best person to give you advice or answers on your own specific situation.

girl on the phone getting support about antibiotic resistant infections

Information about antibiotic resistant infections

We will be continuously adding to and revising our collection of information and links to other useful sites and services.

Choose one of the options below to explore our current resources.

cartoon bacteria that causes respiratory infections


Respiratory infections
(RTIs/chest infections)
cartoon bacteria that causes skin and soft tissue infections
Skin and soft tissue infections (SSTIs)
(includes cellulitis, as well as skin, wound and surgical site infections)
cartoon bacteria that causes sexually transmitted infections


Sexually transmitted infections (STIs)

If you want more general information, you can also explore our About Antibiotic Resistance section of the website, including our pages about bacteria, common infections, superbugs and what you can do to help prevent the spread of antibiotic resistance.

Meet Arlene, Patient Support Officer

We are also the only charity with a dedicated Patient Support Officer for people with antibiotic resistant infections. If you want to be pointed in the direction of reliable resources or just have a friendly chat, you can contact Arlene on or call her on 07367 784114.

Please note that although Arlene has lots of experience within the NHS, she is not able to give you medical advice. Your GP, pharmacist or other healthcare professionals are the best people to help you with any medical issues you have.

While we cannot comment on individual patient treatment plans, we can often signpost you to sources of additional information, and hopefully offer suggestions, depending on the situation. Sometimes, though, you may just need someone to listen to you and to offer reassurance. People affected by antibiotic resistant infections, their carers and their families can also contact our patient support officer by telephone, knowing that the conversation will be kept confidential. On those rare occasions where we need to seek guidance from experts or clinicians, you can be assured this is done anonymously, and the identity of the patient is always concealed.

We have a dedicated patient (and carer) support email address where you can contact Arlene with your question or request more information on a particular issue or infection. Or if you prefer, Arlene can arrange to call you at a mutually convenient time.

Can you help?

We have secured enough funding to keep Arlene in post for twelve months, but we want to ensure there is a Patient Support Officer at ANTRUK for many more years to come. Please make a donation to help this post continue long into the future.

Disclaimer: Any medical information referred to in or through our website is given for information purposes only and is not intended: to constitute professional advice for medical diagnosis or treatment; to replace consultation with a qualified medical practitioner; to advocate or recommend the purchase of any product; or to endorse or guarantee the credentials or appropriateness of any health care provider. You are strongly advised to consult with an appropriate professional for specific advice tailored to your situation. Instead, information provided on our website is intended to provide helpful signposting towards further information and support and to provide an opportunity for you to simply share and discuss matters relating to antibiotic resistance with our Patient Support Officer